Return & Refund Policy

Last Updated: 08 November 2024

System Care Printing strives to provide high-quality printing services and customer satisfaction. Our refund policy addresses any issues you may encounter with our products or services and ensures a transparent and fair resolution process. Please read the following details carefully to understand our refund policy.

Eligibility for Refunds

We offer refunds for the following circumstances:

• Product Quality Issues: If the printed materials have defects, such as misprints, colour discrepancies, or poor finishing, and they do not meet the specifications you provided, you may be eligible for a refund.
• Incorrect Orders: If the order delivered does not match the approved design or specifications, such as the wrong size, colour, or quantity, we will take responsibility for the error and process a refund.
• Non-Delivery: If the order was not delivered within the specified time frame due to an error on our part, you may request a refund.

Conditions for Refunds

To qualify for a refund, the following conditions must be met:

• The issue must be reported within 7 days of receiving the order.
• Proof of the defect or error (such as photographs) must be provided.
• The item must be unused and in the same condition as received without additional modifications.

Non-Refundable Situations

Refunds will not be issued for the following situations:

• Customer Error: Orders printed per the approved specifications provided by the customer are not eligible for refunds if there was an error in the initial design, spelling, or other provided details.
• Change of Mind: Refunds are not provided for cancellations or returns due to changes in personal preferences once printing has started.
• Delayed Orders Due to Uncontrollable Factors: We are not responsible for delays caused by natural events, shipping carrier delays, or other external factors beyond our control.

Refund Process

To request a refund, please follow these steps:

Contact Us: Contact our customer service team at info@systemcareprinting.com or systemcareprinting.com or Phone +971 55 311 5259 with your order number and a brief description of the issue.

• Submit Evidence: Provide any necessary documentation, such as photos of the defective product.
• Evaluation: Our team will review your case, and if the claim is approved, we will initiate a refund using your original payment method.
• Processing Time: After approval, please allow 2-3 business days for the refund to reflect in your account.
• Reprint Option:In cases where reprints are possible, we may offer a reprint of the order instead of a refund, provided it aligns with the customer’s needs and approval.

If you have any questions about our refund policy or need assistance with a refund request, don’t hesitate to get in touch with us:

📧 Email: info@systemcareprinting.com

📞 Phone: +971 55 311 5259

📍 Address: M-13, Musaffah Industrial Area, Shop No-03, Abu Dhabi, UAE

Thank you for choosing System Care Printing. We are committed to ensuring your satisfaction with our services and will do our best to address any issues promptly and professionally.